Shipping and Returns

There are 2 options available:

1 – Pick up from Store:
Please select pick up from either Ringwood East or Ferntree Gully at check out. You can choose to pay by credit card at checkout or over the counter in store.

2 – Delivery to site:
Stock items will be dispatched using our own vehicles or by courier (usually Fastway, TNT or AusPost) to all suburbs of Australia within 2 business days Monday – Friday. (We always try to dispatch goods same day where possible).

For non-stocked items please see item description for estimated delivery time, if you’re unsure please call (03) 8756 3060.

Please note that these delivery times are estimates only. If you have a time critical job, please contact Demak directly on (03) 8756 3060 so we can ensure your delivery will be there when you need it.

Delivery cost will be calculated based on suburb prior to checkout. If your post code does not give you a delivery option, please contact us, on (03) 8756 3060 for a quote.

Preferred delivery date:

Please specify your preferred delivery date in the checkout notes

International Delivery:

We currently only offer international shipping on smaller hardware type items.
We only offer an airmail international service as the cheaper sea mail option doesn’t allow tracking.

Damage in transit:

If goods arrive in a damaged condition it will be your responsibility to inform us by email to via our contact us page within 7 days from delivery.
Please address your concerns to the Ringwood East branch.

Incorrect Items:

It is your responsibility to notify us of any incorrect items, quantities or lengths within 7 days from delivery via our contact us page or on (03) 8756 3060.
Please address your concerns to the Ringwood East branch.

Non-Deliveries:

All courier ETAs are subject to the time of year and how busy the company may be.
We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date through our contact us page or call (03) 8756 3060.
Please address your concerns to the Ringwood East branch.

Damaged/defective Goods:

Items that are deemed damaged or defective can be returned for replacement or credit. Faulty goods can be returned up to 14 working days following receipt of order. Please inform us by via our contact us page including all order details within the correspondence.
Please address your concerns to the Ringwood East branch.

Customer Service Policy:

Demak Outdoor Timber and Hardware is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-3 business days; if an ordered item is not available or we are unable to fulfil your order we will notify you to arrange an agreeable alternative item, a backorder or a full refund.

Returns Policy:

Your item must be in its original as new unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Please contact us or call (03) 8756 3060 to request a refund.
Please address your concerns to the Ringwood East branch.

Send your returned item to:

Demak Outdoor Timber & Hardware
Returns Department
388 Canterbury Road,
Ringwood East, Vic, 3135
Please include a copy of your invoice or delivery docket.
All refunds will be given via the original payment method and all original and return shipping fees are at the consumer’s expense.

Exchanges:

If your item is in like new condition, you may exchange your item at the discretion of the returns department.